Hi, I'm Dawid!

I'm passionate about building reliable systems, driving incident management excellence, and bridging the gap between technical tools and business outcomes. At Nobl9, I focus on service reliability and customer success through well-structured processes and integrations.

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Portrait of Dawid

About

I'm a Lead Customer Support Engineer at Nobl9, where I've grown from frontline support to leading the support function for an SLO-based reliability platform. My focus is turning support into a proactive, reliability-driven practice: clear incident communication, well-built tooling, and automation — increasingly AI-powered — that removes repetitive work. I enjoy working at the intersection of engineering and customers: debugging distributed-systems issues one day, building integrations and internal tools the next.

  • Location Poznań, Poland
  • Focus Customer Support Engineering, Technical Leadership, SLO Platform
  • Currently Lead Customer Support Engineer at Nobl9

Projects

AI Dev Team

A four-agent AI development loop — Product Owner, Developer, Reviewer, and QA — orchestrated with the Claude Code CLI. Iterates until the spec's acceptance criteria pass, then delivers a branch ready to merge.

  • Python
  • Claude Code
  • AI Agents

HA k3s Cluster Automation

A repeatable three-node HA k3s cluster deployment: Terraform provisions the AWS VPC, routed pod networking (no overlay), and EC2 nodes, then Ansible prepares the OS and installs the cluster with embedded etcd — including scout, verify, and reset playbooks.

  • Terraform
  • Ansible
  • Kubernetes
  • AWS

This Website

Hand-coded personal site with no frameworks or build step — plain HTML, CSS, and JavaScript with dark/light theming, shipped as an nginx Docker container.

  • HTML
  • CSS
  • Docker

Experience

Nobl9

Full-time · 4 yrs · Hybrid · Poznań, Poland

  1. Lead Support Engineer

    Mar 2025 — Present · 1 yr 2 mos
    • Leading support operations with a focus on reliability and scalability.
    • Introducing AI-based tools to improve efficiency, consistency, and response times.
    • Leading troubleshooting and coordination during customer issues and incidents.
    • Transforming support into a proactive, reliability-focused function rather than reactive ticket handling.

  2. Support Engineer

    Feb 2023 — Mar 2025 · 2 yrs 2 mos
    • Owned end-to-end resolution of technical issues related to SLOs and reliability.
    • Led troubleshooting efforts for customer incidents, ensuring clear communication and fast recovery.
    • Introduced and implemented support tooling and customer portals (Jira Service Management, HubSpot, Pylon, Salesforce).
    • Developed automations (Retool, AI-driven solutions, Jira Automation) to streamline support workflows and reduce manual effort.
    • Identified recurring issues and drove improvements in product and support processes.

  3. Customer Support Specialist

    May 2022 — Feb 2023 · 10 mos
    • Provided technical support for a reliability-focused platform centered around SLOs.
    • Investigated and resolved customer issues across distributed systems and observability tools.
    • Collaborated with engineering (SWE/SRE/QA) to debug and resolve technical issues.
    • Built foundational knowledge of reliability practices and system behavior.
    • Contributed to internal documentation and knowledge base improvements.

Newell Brands

Full-time · 4 yrs · Dymo Technical Team

  1. Technical Team Member · Dymo

    2019 — 2022
    • Part of the Dymo Technical Team, handling advanced troubleshooting and product support.
    • Specialized in technical support for Dymo products.
    • Resolved complex technical issues and provided advanced troubleshooting assistance.

  2. Customer Support Specialist

    2018 — 2019
    • Provided comprehensive technical support and customer service.

Contact

Get in touch with me using the form below.